What Is Wrong With My Printer/scanner?
Filed in Deskjet Help Forums on พ.ย..18, 2009
My HP Photosmart All-in-One Printer/Scanner/Copier won’t scan or print. It says on the little screen on it that the “USB is not connected” but i checked it, and it was totally connected. I even tried different ports but it’s not working. What do I do??
พฤศจิกายน 18th, 2009 at 1:02 pm
You need to install the drivers for the USB printer/scanner/copier BEFORE connecting to your computer in most cases. Go to HP’s website and get the latest drivers and software for your all-in-one and install it, THEN connect the printer. You can probably find some installation instructions on the HP website for your all-in-one as well.
พฤศจิกายน 18th, 2009 at 3:23 pm
ok so if u switch to a vista computer it probably wont work. so what u need to do is go to the hp website and search in support/drivers. then go to ur product on the list and download the drivers. if you have anyother ?’s ask me
screenname: jlvyn15
พฤศจิกายน 18th, 2009 at 7:12 pm
First thing to try is a different USB cable. Nothing will work until the PC sees the connection to the printer. Hopefully you have one and will not have to purchase it.