What Is Causing The Error Message, “unable To Scan, Copy Or Fax” To Appear On My Hp Photosmart 3310?
by admin on พ.ย..18, 2009, under Deskjet Help Forums
I get this error message on my HP’s LCD screen when I boot up the all-in-one printer. It appears to be a problem with the printer itself and not related to my connection to the printer. I can, however, print to the machine without a problem (when the wireless is working). I cannot find any reference to the error on HP.com and tech support was no help. I have tried to turn the printer off and on, and I tried to unplug it for a while to hopefully clear the error. I bought the printer in September shortly after it was released.
3 comments for this entry:
พฤศจิกายน 18th, 2009 on 10:20 am
The “lightbulb” or whatever the light source is called is burned out.
Not something you can fix yourself - send it in for service.
พฤศจิกายน 18th, 2009 on 1:41 pm
I’m surprised tech support didnt help.
To tell the truth I dont know what is wrong with it but is it still under warrenty with HP? If so you should have them check it out. If not there are places out there that will check them out for you for a small fee. I know Circuit City will do it for a initial fee of 30 something dollars and then extra for whatever repairs need to be done.
พฤศจิกายน 18th, 2009 on 2:42 pm
Did you:
1) Install the drivers as instructed too? If no, do so ASAP.
2) Go through the setup instructions? If no, do so ASAP.
3) Check your phone line, ethernet, or USB connections? If no, check now.
If you did do everything I asked above, and you’re still getting this error, tech support was no help, and you’re just now asking this question since you bought this thing in SEPTEMBER, then get your money back or put it next to your garden gnome. He could use it as a bed or chair or something.