My New Deskjet D2300 Printer Comes Up With Error Message 2738 When Trying To Install What Does It Mean?
by admin on ธ.ค..20, 2009, under Deskjet Help Forums
trying to setup my new printer to my computer. first error message i got was USB Device not recognised, then it asked me to tick the continue box and set up usb later i did this.
all went well till nearing completion when i got a fatal error - internal error 2738 message .
Then a files needed box appeared telling me.
The file ‘UNIRES.DII’ on P313 en ww.cab is needed
in the same box below this was a direction.
Type the Path where the file is located and then click Ok
I couldn’t even shut down my computer after this and had to pull the power plug. Hope some one out there has a lot more knowledge about my problem than i do.
thanks joey boy
3 comments for this entry:
ธันวาคม 20th, 2009 on 4:41 am
As the printer is new best bet is to simply CALL HP. After all it is their hardware and software causing the error.
But before you do, . . .
UNPLUG the printer.
insert the installer CD and run it.
Connect the Printer ONLY when the installer tells you to.
A USB printer needs the drivers installed FIRST.
This is why if you had read the instructions the printer came with it most likely says install software, then follow instructions.
That way when you plug it in, it knows whast it is and can finish the install routine.
If this all fails, then call HP, there may be a software update for it or another known issue to solve.
HP have some of the best support around. Try their Website based support too. . . . it is clear and easy to follow.
ธันวาคม 20th, 2009 on 11:00 am
take it back and exchange it or call geek squad
ธันวาคม 20th, 2009 on 5:55 pm
Did you install the driver for it? You need to install the CD that came with it, before you connect the printer.
btw, NEVER EVER go to geek squad, they are a rip off and will try to sell you stuff rather than fix the real problem. They’ll probably tell you to buy a new copy of windows vista from them, and a new printer watch…..don’t trust geek squad!