Help Hp Photosmart C3100 Won’t Work With Windows Vista!?
Filed in Deskjet Help Forums on ต.ค..12, 2009
My Windows Vista computer came with the Hp Photosmart C3100 All-in-one printer. But when i try to load it , it does not work. I tryed to download the new software but that did not work either. Help me please!!! I don’t know how to make it compatible with windows vista
ตุลาคม 12th, 2009 at 6:44 am
This printer does have Vista support. But the software that came packaged with the printer is probably not. If you attempted to install from CD, that might be the problem. You need to uninstall any printing software and then reset your computer. Next go to http://www.hp.com and select the vista driver. I recommend using only the driver and not all the software if you have had issues. Install and then test.
Another option is to use the HP universal print driver. It can be downloaded from HP.com if needed.
If all that fails, you can contact hp support, but your printer had a one year warranty and they will charge if you have owned that longer. But if it is new, just call.
Now for a trick. If you get someone who does not seem to really understand what you are saying or isn’t very responsive in finding answers, you can get an American tech support by saying you don’t understand and can you get someone who speaks better English. They are required to transfer you. The good news, is that the American tech is not just a first level support, he/she is usually a much more technical savvy person.